4.7

607 Reviews

Discover incredible savings on top flooring brands during our Best of the Best Sale.

4.7

607 Reviews

Incredible savings on top flooring brands | Best of the Best Sale

Hear From Our Happy Customers

We’ve had the privilege of serving The Valley with high-quality service & flooring products for more than seven decades.

93%

of customers give us a 5-star rating.

4.7

Out of 5.0

5.0/5

“The whole experience was wonderful. The team of installers was knowledgeable and professional in every way.”

Sharon B.

Verified Buyer

5.0/5

“I would HIGHLY recommend this company to anyone needing flooring advice/installation. The team is top-notch all the way from Mike in sales to Kelly in customer service to Hugo in installation. Would give them all an A+.”

Arlene A.

Verified Buyer

5.0/5

“Installation crew is top-notch. The sales associate was most helpful. Overall great experience.”

Norm M.

Verified Buyer

February 3, 2024 by Richard P. (AZ, United States)
“Salesperson was very helpful and the reason I would return to Baker Brothers for my future flooring needs.”
February 2, 2024 by Anonymous (United States)
“Service and reputation is everything in business...
Baker Brothers understands those aspects.”
January 25, 2024 by Debra P. (AZ, United States)
“Paula at Baker Brothers was very helpful. The installing crews were timely, clean, and did an excellent job. Definitely would use them again.”
January 24, 2024 by Dan (AZ, United States)
“Have purchased carpeting twice from Baker Bros and have been very pleased with the entire experience; from show room through installation/clean up. 1st purchase of carpet was to replace a small area in our living room. Maya was our guide as we searched seemingly every rack to find the right match. 2nd purchase was for our master bedroom and closet. Derek assisted in finding a match for a carpet sample we had received from another flooring store (which we did not purchase from). Maya then guided us, again, through scheduling the measurement, payment, selection of the install date, and the installation. We did not search for the lowest quote because we were very pleased with the help we received during our first purchase. Grateful for our new carpet and Baker Bros personnel!”
January 14, 2024 by Judi (AZ, United States)
“Second time we purchased from Baker Bros. Nice variety to choose from, knowledgeable sales associate, kept us informed as to the status of our job. The young men moved our furniture easily, did a very nice installation and cleaned up well afterwards. A pleasant experience.”
December 9, 2023 by GaryG (AZ, United States)
“Design Consultant, Mike Galiozzi, was knowledgeable, helpful, personable, and efficient as he presented the various carpets, one of which I purchased. I now have a new friend as well.”
November 29, 2023 by Vance (AZ, United States)
“To start, my floor still isn't complete, and no one has the courtesy to keep me updated. I am always fed dates but they are never fulfilled. We were lied to, all of which are in emails. After a serious struggle to get the flooring done, nothing was properly covered on the demo days, leaving everything including entire closets of clothes caked with dust. Photos taken and emailed. Never addressed. There are way too many issues of which were all expressed. I am still dealing with getting the floor finished because the wrong amount was ordered.”
November 14, 2023 by Anonymous (United States)
“Brett was extremely knowledgeable and the customer service was second to none. The price was even better than the "Big Box" stores. What more could you ask for.”
November 5, 2023 by Carlin (AZ, United States)
“Found Baker Bros in Mesa on the internet while shopping for tile for my bathroom remodel. Paula Sheets - design consultant worked with me to pick out what I was looking for. Ordered and paid for the floor and wall tiles. Unfortunately the manufacturer/distributor never notified Baker Bros of a back order of the wall tiles I picked plus the sample floor tile was miss labeled. Paula worked very hard to find other tiles that I would be happy with! Baker Bros customer service was outstanding but communication with distributor/ manufacturer needs work!”
September 24, 2023 by Joyce (AZ, United States)
“We had purchased from Baker Brother's before and knew they carried quality carpets.
Our sales lady was very helpful and ordered larger samples of carpet for us to get a better idea of how they would look in our room.
Installation was as scheduled and quality workmanship.
Follow up from salesperson was appreciated.”
September 24, 2023 by D. G. (AZ, United States)
“Beautiful carpet at a great price. Installation was perfect! Installers artived on time as scheduled and immediately went to work removing the furniture. When finished, they cleaned up the work areas and put the furniture back in place perfected with care. I would definitely purchase from Baker Brothers again!”
September 20, 2023 by Will (AZ, United States)
“Ref: RFMS Order: CG317860

I would like to relate my experience with this order - part of our project to update our home living room furnishings. The project included painting, replacement of flooring, installation of window shutters, and purchase of new furniture. Managing the project was difficult for me because the timing was planned around vendors' delivery schedules - not my requirements.

Baker Bros. scheduled September 7 as flooring install date, and informed me that it would require one day to complete. (It took 4 days to finish). The painting was completed, and the area was completely devoid of furniture. I had been informed that installers were not expected to remove furniture.

On October 31st I was informed that the flooring shipment was delayed, requiring reschedule of installation for September 11th. On September 11th at 10:30 AM I called Baker Bros. to ask why no one was at my job site, and was informed that the flooring was not available, but removal of the old flooring would begin soon. One installer arrived mid-day and began to remove carpeting.

At 11:20 AM on September 12th the installer arrived, worked until 5:00 PM and departed, stating he 'would return early tomorrow'. He arrived at 9:30 AM on Wednesday, Sept 13th, worked until 4:45 PM, indicating he would 'return tomorrow probably around 10:30 or 11:00' to finish the job. He arrived at 12:15 PM, on Sept. 14 and finished at 4:15 PM, indicating that no inspection by Baker Bros would occur. The installer spent 21 hours total on the job site over a period of four days. He did satisfactorily complete the job.

We live in the home, and recognize flooring will create some departure from routine. We were not prepared for the turmoil of 4 days contending with the home torn apart while waiting for tradesmen to arrive. Notification of their schedule would have allowed us to plan. Not knowing when they will arrive does cause some consternation.

The contracted amount for this job was $6,959.08, with $3,457.00 payable on signing, the balance payable upon job start. My credit card company informed me at 8:30 AM of a billing of $3,508.08 (several hours prior to job start.) I've always paid the required partial payment in advance, the balance payable upon successful job completion. This was a departure from normal. I'm not confident any unsatisfactory situation on this job would be settled amicably. I do know that I will not conduct any future business with Baker Bros, and definitely would not refer anyone else.

Wilbur C. Tory
6427 W. Riviera Dr.
Glendale, AZ”
Response from Baker Bros:

Thanks for sharing you experience. Unfortuantely there was material delay which required the change in the original installation date. The first day of most installs of vinyl plank are typically reserved for removal of existing flooring and floor prep to allow for installation of the new flooring. The project was always scheduled to be 3-4 days so we are not sure where the confusion on 1 day came from. Rest assured that should there be any issues, we will stand behind them as we have for more than 75 years. We are glad to hear the project was completed to your satisfaction, and regret and consternation you experienced.

August 29, 2023 by George (AZ, United States)
“Great experience - they went the extra mile to meet me needs. Very satisfied.”
July 11, 2023 by Will B. (AZ, United States)
“Great selection of products, very competitive pricing, and quick installation timeline. Install team was fantastic and we couldn't be happier with the outcome of our flooring which comprised the entire first floor of house and stairs an upper level hallway.”
July 7, 2023 by Anonymous (AZ, United States)
“On 6/7/23 a carpet was installed by Baker Brothers Floor Covering, Inc. installation team. The carpet was negligently and unprofessionally installed and basic, reasonable precautions to protect the freshly painted walls were not taken, resulting in extensive damage to both the drywall and paint. The damage, consisting of deep gouges and cuts into the drywall from the installation tools, far exceeds anything that might reasonably be expected during carpet installation.
Baker Bros defence is that the installation contract provides the customer is responsible for 'touch ups' resulting from the installation. This cannot reasonably be interpreted to excuse Defendant from all damage, no matter how extensive or negligent. The deeps cuts and gouges in the wall required three days to repair at a cost of $1,250. Additionally, the absence of baseboards cited by Baker Bros does not excuse the damage to the walls. With 75 years of flooring experience, if Defendant was aware that the absence of baseboards makes damage inherently more likely, precautions should have been taken to prevent such damage.”
July 7, 2023 by Evan I. (AZ, United States)
“Maya was our sales representative and she was absolutely fantastic to work with! Prompt, followed up regularly with updates, gave us extremely helpful information to help make an informed purchasing decision, and is just a genuine soul who we felt we could trust to take care of us throughout the project.

Our installation teams were also fantastic for both the carpet & tile. Everyone involved followed through on their commitments in a timely and professional manner. It made the whole experience far less stressful than we anticipated.”
Response from Baker Bros:

Thanks so much Evan for the kind words. So glad that Maya and our teams could make this a positive expereince. Thanks for sharing and enjoy the new flooring!

July 2, 2023 by Arlene A. (AZ, United States)
“I would HIGHLY recommend this company to anyone needing flooring advice/installation. The team is topnotch all the way from Mike in sales, to Kelly in customer service to Hugo in installation. Would give them all an A+”
June 30, 2023 by Cindy (AZ, United States)
“Barbara, our sales person, was very attentive and professional. When we encountered a problem with the transition pieces, she worked with us to reach a satisfactory solution.”
June 2, 2023 by Sandy (AZ, United States)
“Kathryn was friendly and helpful. A pleasure to work with. We love the place rug we got.”
May 8, 2023 by Dr.Freeman R. (AZ, United States)
“Starting with the Karie McKinney, the sales person, who spent a great deal of time with me selecting the right flooring and assisting with the financing, it was very assuring knowing that she was trying to do the best she could in giving us the right product along with arranging the the most reasonable financing plan offered by Baker Bros.
The installation crew headed by Tom Pierce worked very hard to accommodate us from the removal and return of the furniture to doing the little things to assure us that we were satisfied with the project. The crew was very conscientious in preparing and installing the flooring.”

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