At Baker Bros. customer service isn’t a department, it’s a culture, in our DNA. It’s an inbred commitment to helping our patrons, something that has been a key part of our heritage for over 60 years.
When shopping for flooring at Baker Bros., you can look forward to world-class customer service, the kind our customers deserve and have come to expect from us.
We’re the place “Where Fashion Meets Flooring” but we’re also where you never go it alone. Because we’re the Arizona flooring store that delivers…
More service per square foot.
We manage hundreds of flooring installations every week. Week in and week out. The fact is, nobody knows installation better.
Our installation service uses state-of-the-art equipment and processes, and employs trained professionals with wall-to-wall knowledge about hardwood cleaning and stain protection.
And our professional help and genuine caring doesn’t stop with the installation of your beautiful new hardwood floor.
The Baker Bros. installation experts have contributed to this website. Below they have summarized many valuable tips on hardwood upkeep that you can perform.
So read on and learn the many ways you can maintain your hardwood investment both today and tomorrow.
Place walk off mats or area rugs at each entryway to collect dirt and grit that might be tracked in. These tiny particles act like sandpaper and will scratch your floor.
Be sure to avoid using rubber-backed or non-ventilated mats or rugs as they can damage your floor. Instead use mats or rugs made especially for hardwood floors and remember to shake them out regularly.
In addition to entryways, remember to place mats in any areas where water may be splashed, such as near a kitchen sink.
Buy a good quality broom and sweep your new floor regularly to pick up grains of dirt, dust and other particles.
A vacuum cleaner, without a beater bar, can be helpful in between planks and other hard to reach areas. Once dirt and grease are gone, buffing can help restore the luster of your hardwood floor.
Cleaning techniques vary depending on the installation and finish of your hardwood floor.
For “Finish in Place” hardwood floors, we recommend using an 8”x14” terrycloth mop with a rotating head that makes cleaning corners, under cabinets and along base boards an easy task.
Spray a professional wood floor cleaning product recommended by Baker Bros. to safely remove tough stains and spills without dulling the finish of your floor.
Manufacturers of “Pre-finished” hardwood floors recommend their own specific products designed for their floors routine maintenance. Be sure to check with us as well about these cleaners.
All floors with a urethane finish should never be waxed and require cleaners that won’t leave a film or residue.
A hardwood floor cleaner is useful in removing occasional scuffs or heel marks. Merely spray some cleaner on a cloth and lightly rub the stained area. Sticky spots can be cleaned with a damp towel or sponge.
Do not use ammonia cleaners or oil soaps on a wood floor, as they will dull the finish and performance of your floor. These products will also affect the ability to recoat your floor later.
Since wood naturally expands when it is wet, never wet mop or use excessive water to clean your floor. Large amounts of water can cause the wood to swell and may cause your floor to crack or splinter.
Being a natural product, hardwood will expand and contract due to moisture level changes. Minimize water exposure to hardwood floors and clean up spills as soon as they happen.
For deeper cleaning, please note the following: If your floor is showing excessive wear beyond normal cleaning you may want to consider screening and recoating.
Screening is the process used to abrade the polyurethane finish that is currently on the floor. Then, fresh coats of urethane are applied. Screening and recoating will rejuvenate and prolong the life of your hardwood floor.
If the damage to the floor is severe and has gone through the stain of the boards down to the bare wood, you may be able to sand and refinish. This is mostly an option for solid wood flooring.
This should only be done if a screening and recoating does not solve the problem. This is an extensive process where the floor is sanded down.