At Baker Bros. we care about your shopping experience with us. We want you to have an exciting and enjoyable time, educational too, if that’s your goal. Which is why we’re staffed with people extremely experienced and knowledgeable about the flooring industry.
When you shop for area rugs at Baker Bros., you can also expect exceptional service. The kind that seems to have gone out of fashion at many of today’s other stores.
World-class service is alive and well at all seven of our valley showrooms and it’s fortified by our 60+ years in the flooring business and sales people with an average of 15 years of flooring experience.
Here, customer service isn’t a department, it’s a culture, in our DNA. It’s an inborn personal commitment to helping our customers, to doing what’s right, always, and going the extra mile because the journey is worth it.
We’re the place “Where Fashion Meets Flooring” but we’re also where you never go it alone. We’re the Arizona flooring experts that deliver…
More service per square foot.
And our down to earth help and genuine caring doesn’t stop with the sale of your beautiful new area rug.
Baker Bros. professionals have called on their wall-to-wall knowledge about area rug cleaning and maintenance to help put this section together.
Below, they have summarized many valuable tips on area rug upkeep that you can perform.
So read on and learn the many ways you can protect your area rug investment both today and tomorrow.
It’s important you understand that even though a handmade rug is a work of art, it’s made to be used and walked on.
Avoiding walking on your new area rug is like keeping a new car locked up in the garage undriven.
With usage, as the top layers of pile (in most cases wool) break, the pile looks shinier and smoother, and with light exposure the colors look more harmonious.
In fact, with proper use, handmade rugs generally become more valuable.
And what’s wrong with that?
Remember also that handmade rugs are not easily damaged, so enjoy your handmade rug without any worries.
Meanwhile, take the following few easy steps to make sure that your rug ages gracefully, naturally and beautifully.
You should vacuum or sweep your rug as you would wall-to-wall carpeting. But be careful that the fringes don’t get pulled or sucked in by the vacuum cleaner.
Rotate your rug 180 degrees every few months, or every year, depending on traffic patterns.
Rotation is necessary for two reasons. First, all parts of your rug should be exposed to light equally so that the colors fade evenly.
When colors are exposed to the sun evenly, they become harmonious and the rug ages nicely, but if different parts of the rug receive unequal amounts of sun exposure, over time, one side might look over faded and one side too bright.
Second, is traffic. All parts of the rug should be exposed to an equal amount of traffic so that the pile wears evenly.
A water spill should be dried immediately with a hairdryer set on a warm temperature. Try to dry both sides of your rug if possible.
In case of a soft drink or alcohol spill, apply salt or baking soda to the spot for a few minutes to absorb the color of the drink.
Then vacuum off the salt or baking soda.
After vacuuming, use a wet towel to gently wipe the stain in the direction of the nap (the direction the pile faces).
You can wet the towel with regular or carbonated water. Be gentle; do not scrub your rug.
For old stains, call us about our area rug cleaning service (see below). Do not try to clean old stains yourself.
Have your area rug cleaned by us every 2 to 5 years depending on the amount of traffic on the rug.
It is important to have it cleaned professionally because, as the rug is used, dust, dirt and broken fiber get into the foundation.
Baker Bros. will remove dust and particles from the rug with special equipment to get all of these elements out of the foundation before washing the rug.
We will then wash the rug using state of the art equipment, and take great care by hand washing the fringe.
We’ll also make sure the rug is dried from the surface to the foundation before it is used again.
Do not take your rug to general carpet-cleaning companies because the techniques and chemicals they use for wall-to-wall carpets may not be appropriate for area rugs.
Consult with us about the proper padding to be placed under your rug.
Padding is an important element and will both stabilize and protect your rug.
Good padding also makes it safer to walk on your rug and will protect its value and appearance.
If the rug is to be stored for a long time in a place without exposure to light or air, first vacuum or broom it.
Then use mothballs (sometimes tobacco is also used) in order to protect it against insect damage.
It is best to put the mothballs in the middle of the rug and roll the rug reasonably tight against its nap (against the direction the pile faces) so that it looks like a cylinder.
Then store the rug in a dry location.
Repairing a handmade rug, similar to weaving, is very time consuming and labor intensive; as a result, repair can sometimes be costly.
Therefore, when considering repairing a rug, factor in the cost of repair in comparison to the value of the rug.
Sometimes, it is better if collectible items remain in their original state and not be repaired because their value might actually decrease by any change, even if the change appears good.
Getting the opinion of a professional is always a good idea. Please don’t hesitate to contact us.
Also, ask us about Baker Bros. Floor Care and Cleaning, our professional area rug cleaning service. Licensed, bonded and insured experts will come to your home and clean your area rugs using industry recommended methods and state-of-the-art equipment.
Consistent cleaning and maintenance will keep your area rugs beautiful, inviting and durable for years to come.
Look to Baker Bros. for dedicated and knowledgeable customer service during your shopping experience and reliable, professional cleaning service down the line.
With seven valley showrooms to serve you, all of which are five times larger than the average flooring retailer, you can count on us for…
More service per square foot.
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