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"Everyone considering redecorating projects should take a trip to Baker Bros., in my opinion. During the installation, Mr. McCoy called to see how the installation was progressing and if I were satisfied; after the installation, I received a phone message (Erin, I believe) asking if I had been satisfied and to call with any questions/assistance in the future. I truly felt like I was visiting royalty. I tell everyone who will listen about the experience I had with your company (of which you must truly be proud) because it is, unfortunately, a rare experience these days. Everyone has been friendly, professional and appearing to have customer satisfaction as a priority. Thanks to you and your team of wonderful, professional staff members."
Gene Lullo
"Fantastic People to work with. Wonderful installation of beautiful floors. Above and beyond customer service. Great Experience."
N. Brooks
"Fran's professional experience helped guide us in our selection and we are thrilled with the finished product. The installers were friendly, courteous and left our home in pristine condition. Thank you to everyone. Short of sticking around and fixing our meals....They did it all!"
Doris Ritzman
"Jennifer is a wonderful Design Consultant / Salesperson. She did everything that she told us she was going to do. Her customer service was excellent. Jennifer has been a pleasure to work with and we will definitely refer anyone we know who needs flooring to Baker Brothers.
The job went well and everything was on schedule. The installers did an excellent job! We are extremely pleased with our new floor. Thank you for making this a very positive experience. I can see why Baker Brothers is still in business after over 60 years!!! Honesty, integrity, and accountability were not the norm we found when shopping for products and services. It became obvious to us, why a friend referred us to Baker Brothers, because Baker Brothers is a company with the "old fashioned" values that we were looking for."
Alan & Clar Cline
"I looked for tile for two years. In November, I gave BakerBros. a try and met Brett Mossey. He listened to my needs, asked questions and found the perfect tile for my home. He took extra time to explain the process of retiling a home, helped me make decisions about placement of the tile and showed me how the tile would look in different lighting. I explained that I had a limited window because I had committed to a sit down luncheon for twenty-five people and he assured me that the job could be completed.
Brett did ''better than his word." The job was completed 2 1/2 days earlier than what we had allowed for and I was able to get painters in promptly to be ready for my party. Anyone can make a promise, but Brett was honest and that is something a customer always remembers. I will refer all my friends to him; he has earned my loyalty.
I was also extremely pleased with the team of installers that he sent to my home.They were very respectful of my home, did a great job and left my home very neat and clean. The young men were kind, polite and clean cut; the kind of people that you feel safe having in your home.
I will always refer friends to Brett Mossey at BakersBros."
Karen Buckhout